🏥 Who Are We?

Movemedical builds the world’s leading software platform for medical device companies. We tackle complexity in one of the most challenging industries, empowering healthcare organizations to deliver better patient outcomes. Our platform streamlines operations, strengthens compliance, and unlocks efficiency across global supply chains. With rapid growth and innovation ahead, we’re looking for passionate team members who want to make a tangible impact.

❓ Who Are You?

You are a problem-solver who thrives on helping customers succeed. You enjoy troubleshooting, digging into issues, and guiding people toward solutions. You’re energized by connecting with customers, improving their experience, and collaborating with teammates to make a high-growth SaaS product even better.

🔍 What We’re Looking For

• 1+ years of customer service, help desk, or technical support experience (internships and academic projects considered).

• Strong communication skills, both verbal and written.

• Basic understanding of software applications and ability to learn new systems quickly.

• Proficiency with tools such as Office 365 and common ticketing systems.

• Ability to troubleshoot basic issues by following documented procedures.

• A customer-focused mindset with patience and a solution-oriented approach.

• Willingness to work during customer business hours (with potential on-call rotation).

Preferred: Exposure to APIs, web services, SFTP, or file-based data flows; familiarity with testing processes; experience with JIRA or Confluence.

💥 What You’ll Do

🛠️ Customer Support & Troubleshooting

• Respond promptly to customer inquiries via email, chat, or phone.

• Troubleshoot and resolve basic application, account, and configuration issues.

• Escalate complex or high-priority cases to senior support or engineering teams.

📑 Documentation & Quality

• Log and track issues in the ticketing system, ensuring SLA commitments are met.

• Maintain accurate records of issues and resolutions.

• Contribute to the internal knowledge base with solutions to recurring problems.

• Assist with testing new features, updates, and deployments.

🤝 Collaboration & Feedback

• Work closely with teammates to share knowledge and improve processes.

• Provide feedback on recurring customer pain points to influence product usability.

• Partner with cross-functional teams to drive timely, accurate resolutions.

📊 What Success Looks Like

At 90 days: You’ve mastered core product functionality, resolved a wide range of customer issues independently, and are trusted as a reliable first point of contact.

At 12 months: You’re a go-to expert in specific product areas, consistently contribute to knowledge base improvements, and proactively identify opportunities to improve customer experience.

👏 What Character Traits Do We Value?

• Hungry – You eagerly own problems and take on challenges without waiting to be asked.

• Humble – You emphasize the team over self and seek collective success over individual status.

• Strong – You are self-aware, open to feedback, and able to navigate crucial conversations.

🤩 What Do We Offer?

• Great People: Join a team of hungry, humble, and strong problem solvers dedicated to impacting patient lives around the world.

• Benefits: Comprehensive healthcare, flexible PTO, and more

• Remote-First Culture: Built for distributed collaboration; featured in Inc.’s Best Places to Work Editor’s List.

💵 Compensation

The expected base salary range for this role is €40,000 – €50,000, depending on experience and qualifications.

📍 Location

Remote: All Central European Time zones